- Was there a time you got angry at a service staff?
- How do you feel when someone gets angry at you?
- admit /ad-MIT/
- rude /rood/
- behavior /bih-HEYV-yer/
- quickly /KWIK-lee/
- remind /ri-MAHYND/
[verb] – to agree that something is true, especially unwillingly
I admit that I didn’t tell my parents about this trip.
[adjective] – not polite; offensive or embarrassing
Don’t speak while eating. It’s rude.
[noun] – a particular way of acting
Her good behavior attracts many people.
[adverb] – after only a very short time
The paint dried up quickly in this hot weather.
[verb] – to make someone aware of something forgotten or possibly forgotten
Always remind yourself that resting is good for your health.
Behavior analyst and psychologist Reena B. Patel explains that routine changes may cause anxiety and tension. The good news is that there are ways to either completely avoid such behaviors or, at the very least, reduce them quickly. Try to get up 10 minutes earlier than your usual schedule so you can manage it. You can also improve your habits by changing your coffee order or walking instead of taking the train to lunch. When you’re becoming angry while talking to a staff member, use “we” instead of “you.” “Ask the customer-service agent, ‘how can we solve this problem? ‘” says Patel. Lastly, call them by their names. It’s to remind yourself that they’re humans, too.
Before getting angry, recognize that you’re already probably stressed out. “It’s as simple as just being mindful,” says Patel, “and stopping and thinking before you respond is really important.”
True or False:
- Reports on rude customers have increased since the pandemic started.
- Patel explains that routine changes may cause anxiety and tension.
- It is recommended to get up on the exact time your schedule starts.
- To improve your habits, take the train to lunch.
- Remind yourself that service staff are humans too by calling them by their names.
Fill in the blanks
- Chris is known for his bad _______. He almost always gets into trouble.
- _______ me to bring my umbrella. I’m a bit forgetful.
- I’m sorry for talking like that. I didn’t mean to be _______.
- Samson got up _______ from his seat after eating.
- I _______ I was wrong.