Artificial intelligence is now used to answer some health questions. Technology companies are developing chatbot systems that provide medical information. In January 2024, OpenAI introduced ChatGPT Health. The program studies medical records, wellness applications, and data from wearable devices. People must join a waiting list to use the program. Similar tools are available in some versions of the Claude chatbot developed by the company Anthropic. These systems help people understand medical reports and personal health data. Medical experts say the tools should not replace doctors or give medical diagnoses. Instead, the technology explains test results and health information that may be difficult for patients to understand.

Researchers say people should use artificial intelligence carefully when asking health questions. A study by Oxford University involved about 1,300 participants who used chatbots to search for health information. The study found that chatbot users did not always make better decisions than people who used online searches or personal judgment. Experts say future systems may improve by asking better questions to collect more health details.