Artificial intelligence is increasingly used to answer health questions, and technology companies are developing chatbot systems designed to provide medical information. In January 2024, OpenAI introduced ChatGPT Health, a program that analyzes medical records, wellness applications, and data from wearable devices. Access to the program currently requires joining a waiting list. Similar functions are available in selected versions of the Claude chatbot developed by the company Anthropic. The systems are designed to help people understand complex medical information and recognize patterns in personal health data. Medical experts explain that the tools are not intended to replace doctors or provide medical diagnoses. Instead, artificial intelligence can explain health reports and test results that may be difficult for patients to interpret. Researchers also report that chatbots may produce more personalized explanations than traditional internet searches because the systems can examine several health details at the same time.

Medical researchers emphasize that careful use of artificial intelligence is important when discussing health concerns. A study conducted by Oxford University involving about 1,300 participants examined how people used chatbots to research health conditions. The research found that participants who relied on chatbots did not always make better health decisions than individuals who used online searches or personal judgment. However, artificial intelligence showed strong accuracy in written medical situations when sufficient information was provided. Communication problems sometimes occurred because users did not clearly describe symptoms.