Chronic Care Staffing, LLC (CCS), a widely-known company offering virtual care management services, recently incorporated advanced customer engagement software powered by artificial intelligence (AI). This step is taken to improve patient interactions and keep track of Social Determinants of Health (SDOH). Established in 2015, CCS focuses on assisting health centers and private practices in enhancing patient care, outcomes, and satisfaction. This aligns with the trend of tying payment to improved results and patient satisfaction. Connor Danielowski, COO, emphasizes the benefits of higher patient satisfaction, such as improved outcomes, cost savings, and overall well-being. Studies show satisfied patients adhere to treatment plans, yield better results, and reduce the use of unnecessary healthcare services, leading to savings for payers. Linking reimbursement to patient satisfaction scores reflects payors’ commitment to quality care and clinical excellence. The integrated AI software boosts patient satisfaction by offering real-time coaching and feedback to remote clinical staff during calls, improving skills, and resolving issues more efficiently. Automated call scoring identifies areas for improvement, contributing to an overall enhancement of customer service. Cas Danielowski, President of Chronic Care Staffing, sees AI as a timely solution for remote healthcare, ensuring swift and dependable connections between clinicians and patients, leading to quicker call resolution times and improved service.