Pre-reading questions:
I will read each question. Then, please answer them.
講師がそれぞれの質問を読むので答えましょう。
- Do virtual care services contribute to healthcare?
- Do you think integrating technology into healthcare can lead to cost savings for both patients and providers?
Vocabulary:
I will read the words, meanings, and sample sentences. Then, repeat after me.
単語、意味、例文を読みます。講師に続いて音読しましょう。
- service /SUR-vis/
- software /SAWFT-wair/
- private /PRAHY-vit/
- unnecessary /uhn-NES-uh-ser-ee /
- quick /kwik/
[noun] – the action of helping or doing work for someone
The restaurant provided excellent service to its customers.
[noun] – programs and other operating information used by a computer
I need to install new software on my computer for better security.
[adjective] – belonging to or for the use of one particular person or group
The meeting is private and only accessible to authorized personnel.
[adjective] – not required or needed
Please avoid unnecessary delays in completing the task.
[adjective] – moving or doing something at high speed; fast
The quick response from the emergency services saved lives.
Article reading:
Please read the whole article. Then, I will check your pronunciation and intonation.
記事を音読しましょう。講師はあなたの発音とイントネーションを確認します。
Chronic Care Staffing, LLC (CCS), a widely-known company offering virtual care management services, recently incorporated advanced customer engagement software powered by artificial intelligence (AI). This step is taken to improve patient interactions and keep track of Social Determinants of Health (SDOH). Established in 2015, CCS focuses on assisting health centers and private practices in enhancing patient care, outcomes, and satisfaction. This aligns with the trend of tying payment to improved results and patient satisfaction. Connor Danielowski, COO, emphasizes the benefits of higher patient satisfaction, such as improved outcomes, cost savings, and overall well-being. Studies show satisfied patients adhere to treatment plans, yield better results, and reduce the use of unnecessary healthcare services, leading to savings for payers. Linking reimbursement to patient satisfaction scores reflects payors’ commitment to quality care and clinical excellence. The integrated AI software boosts patient satisfaction by offering real-time coaching and feedback to remote clinical staff during calls, improving skills, and resolving issues more efficiently. Automated call scoring identifies areas for improvement, contributing to an overall enhancement of customer service. Cas Danielowski, President of Chronic Care Staffing, sees AI as a timely solution for remote healthcare, ensuring swift and dependable connections between clinicians and patients, leading to quicker call resolution times and improved service.
True or False:
Read the sentences and identify if they are true or false based on the article.
文章を読んで、記事に基づいて正誤を答えましょう。
- Virtual care management services are not associated with advanced customer engagement software.
- CCS was established in 2015 to focus on reducing patient satisfaction.
- Connor Danielowski, COO, does not emphasize the benefits of higher patient satisfaction.
- Studies indicate that satisfied patients are more likely to adhere to treatment plans and yield better results.
- Automated call scoring does not contribute to an overall enhancement of customer service.
Fill in the blanks:
Choose the correct word from the table then fill in the blanks.
適切な言葉を選んで空欄を埋めましょう。
| service | software | private | unnecessary | quick |
- We need to find a ______ solution to the problem.
- The garden is a ______ sanctuary where I can relax in peace.
- The car repair ______ fixed my vehicle quickly.
- The company develops innovative ______ for data analysis.
- Taking ______ risks can lead to accidents.