Chronic Care Staffing, LLC (CCS), a well-known provider of virtual care management services, has incorporated advanced customer engagement software that uses artificial intelligence (AI) to improve patient interactions and keep track of Social Determinants of Health (SDOH). CCS, established in 2015, aims to help health centers and private practices enhance patient care, results, and satisfaction. This aligns with current industry trends, where payment is increasingly tied to better outcomes and patient satisfaction scores. Connor Danielowski, Chief Operating Officer of Chronic Care Staffing, highlights the various benefits of increased patient satisfaction, including better outcomes, cost savings, and overall patient well-being. Research shows that satisfied patients are more likely to follow treatment plans, leading to better results. Moreover, content patients are less likely to use unnecessary healthcare services, saving costs for payers. Connecting reimbursement to patient satisfaction scores allows payors to demonstrate their dedication to delivering quality care and promoting clinical excellence.

The integrated AI software is a robust platform designed to enhance patient satisfaction. It includes features like real-time agent coaching and providing immediate feedback to CCS’s remote clinical staff during calls. This aids in skill improvement and more efficient resolution of patient issues. Additionally, automated call scoring and analysis identify areas where clinical staff can improve, contributing to overall customer service enhancement. Cas Danielowski, President of Chronic Care Staffing, views AI software as a timely solution for remote healthcare. The AI solution ensures quick, reliable connections between clinicians and patients, improving patient satisfaction by offering faster call resolution times, real-time agent coaching, and automated call scoring and analysis. This enhances Chronic Care Staffing’s ability to assist medical practices in delivering optimal service.