Lashing out at staff: How can we avoid it?

Pre-reading questions I will read each question. Then, please answer them. How would you describe the customer service standards in your country? What are your expectations of a company’s customer service? Vocabulary I will read the words, meanings, and sample sentences. Then, repeat after me. mistreat /mis-TREET/ [verb] – to treat a person or animal badly or cruelly People who mistreat pets must not be allowed to have them. deal with /deel with/ [phrasal verb] – to talk to someone or meet someone, especially as part of your job They have to deal with rude customers almost every day at work. routine /roo-TEEN/ [noun] – a usual or fixed way…
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