Monthly Archive: August 2022

Lashing out at staff: How can we avoid it?

Couple on a date angry at a waitress in an outdoor restaurant.  They are upset and dissatisfied with the customer service or the food in the cafe.  The image depicts the food and service industry.

Pre-reading questions I will read each question. Then, please answer them. How would you describe the customer service standards in your country? What are your expectations of a company’s customer service? Vocabulary I will read the words, meanings, and sample sentences. Then, repeat after me. mistreat /mis-TREET/ [verb] – to treat a person or animal badly or cruelly People who mistreat pets must not be allowed to have them. deal with /deel with/ [phrasal verb] – to talk to someone or meet someone, especially as part of your job They have to deal with rude customers almost every day at work. routine /roo-TEEN/ [noun] – a usual or fixed way…
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Lashing out at staff: How can we avoid it?

Couple on a date angry at a waitress in an outdoor restaurant.  They are upset and dissatisfied with the customer service or the food in the cafe.  The image depicts the food and service industry.

Pre-reading questions I will read each question. Then, please answer them. 講師がそれぞれの質問を読むので答えましょう。 Was there a time you got angry at a service staff? How do you feel when someone gets angry at you? Vocabulary I will read the words, meanings, and sample sentences. Then, repeat after me. 単語、意味、例文を読みます。講師に続いて音読しましょう。 admit /ad-MIT/ [verb] – to agree that something is true, especially unwillingly I admit that I didn’t tell my parents about this trip. rude /rood/ [adjective] – not polite; offensive or embarrassing Don’t speak while eating. It’s rude. behavior /bih-HEYV-yer/ [noun] – a particular way of acting Her good behavior attracts many people. quickly /KWIK-lee/ [adverb] – after only a very short…
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Lashing out at staff: How can we avoid it?

Couple on a date angry at a waitress in an outdoor restaurant.  They are upset and dissatisfied with the customer service or the food in the cafe.  The image depicts the food and service industry.

Vocabulary I will read the words, meanings, and sample sentences. Then, repeat after me. inflexible /in-FLEK-suh-buhl/ [adjective] – unable or unwilling to change as conditions or situations change Nurses were having difficulties with their inflexible working schedules. breaking point /BREY-king point/ [noun] – the stage at which your control over yourself or a situation is lost When his son wrecked the family car, things reached a breaking point. mount /mount/ [verb] – to gradually increase, rise, or get bigger The children’s excitement mounts as Christmas approaches. de-escalate /dee-ES-kuh-leyt/ [verb] – to (cause to) become less dangerous or difficult There have been hints that the situation is de-escalating. lash out /lash…
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Scientists in Plymouth identify plastics using computers

contamination-4286704_1280

Pre-reading questions: I will read each question. Then, please answer them. 講師がそれぞれの質問を読むので答えましょう。 Do you use plastic products? Do you have plastic management in your country? Vocabulary: I will read the words, meanings, and sample sentences. Then, repeat after me. 単語、意味、例文を読みます。講師に続いて音読しましょう。 end up /end uhp/ [phrasal verb] – to finally be in a particular place or situation How does the story end up? break down /BREYK-doun/ [phrasal verb] – to divide something into smaller parts Let’s break down the project into smaller parts in order to deal with them one by one. remove /ri-MOOV/ [verb] – to take something or someone away from somewhere, or off something Please help me remove…
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Scientists in Plymouth identify plastics using computers

contamination-4286704_1280

Pre-reading questions: I will read each question. Then, please answer them. Where do you think plastics in the ocean come from? Why do people use computer recognition? Vocabulary: I will read the words, meanings, and sample sentences. Then, repeat after me. fate /feyt/ [noun] – what happens to a particular person or thing, especially something final or negative, such as death or defeat His fate is now in the hands of the judge. surface /SUR-fis/ [noun] – the outer or top part or layer of something This rock has a smooth, shiny surface. threat /thret/ [noun] – a suggestion that something unpleasant or violent will happen, especially if a particular…
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Scientists in Plymouth identify plastics using computers

contamination-4286704_1280

Vocabulary: I will read the words, meanings, and sample sentences. Then, repeat after me. biofouling /BAHY-oh fou-ling/ [noun] – the accumulation of microorganisms, plants, algae, or small animals where it is not wanted on surfaces such as ship and submarine hulls The gradual buildup of waterborne organisms (like bacteria and protozoa) on the exteriors of engineering structures is known as biofouling. categorize /KAT-i-guh-rahyz/ [verb] – to put people or things into groups with the same features Categorize the plants into four groups. complexity /kuhm-PLEK-si-tee/ [noun] – the state of having many parts and being difficult to understand or find an answer to The complexity of the road map puzzled me….
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Can grasshoppers truly take the place of beef?

grasshopper-100883_1280

Vocabulary: I will read the words, meanings, and sample sentences. Then, repeat after me. cricket /KRIK-it/ [noun] – a brown or black insect that makes short, loud noises by rubbing its wings together The only sound was a cricket chirping. edible /ED-uh-buhl/ [adjective] – suitable or safe for eating It was the only edible thing in the pantry. nutritional /noo-TRISH-uhn-nl/ [adjective] – relating to nutrition Fiber has no calories or nutritional value. sustainability /suh-stey-nuh-BIL-i-tee/ [noun] – the quality of causing little or no damage to the environment and therefore able to continue for a long time The company is committed to environmental sustainability. scarcity /SKAIR-si-tee/ [noun] – a situation in…
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