Lashing out at staff: How can we avoid it?

Vocabulary I will read the words, meanings, and sample sentences. Then, repeat after me. inflexible /in-FLEK-suh-buhl/ [adjective] – unable or unwilling to change as conditions or situations change Nurses were having difficulties with their inflexible working schedules. breaking point /BREY-king point/ [noun] – the stage at which your control over yourself or a situation is lost When his son wrecked the family car, things reached a breaking point. mount /mount/ [verb] – to gradually increase, rise, or get bigger The children’s excitement mounts as Christmas approaches. de-escalate /dee-ES-kuh-leyt/ [verb] – to (cause to) become less dangerous or difficult There have been hints that the situation is de-escalating. lash out /lash…
Read more