Japan redefines hospitality by investing in service industry
Vocabulary: productivity /proh-duhk-tiv-i-tee/ [noun] the rate at which a person, company, or country does useful work A good working environment may increase productivity. shrink /shringk/ [verb] to become smaller or cause something to become smaller The number of young people in the countryside shrinks because they usually study in cities. interaction /in-ter-ak-shuhn/ [noun] an occasion when two or more people or things communicate with or react to each other Less interaction between managers and employees could be one of the reasons why most people are not motivated to work. frontline /fruhnt-lahyn/ [adjective] used to describe an employee who deals directly with customers, or who is directly involved in making a…
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